Ripoff Report on: COOL CAT CASINO - Cool cat casino rip off scam will not pay out winnings unknown internet. Cool Cat Casino (Prism Casino Group) Beware All of these casino games are not perfectly established prior to their clients regarding the winnings and the previous balance of the said casino game, the one thing you can do is expect the consequences of gambling.
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Cool Cat Casino (Prism Casino Group) Beware
Author | Message |
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I have been waiting for a small 222.00 withdrawal from Cool Cat casino since it was submitted on May 7, 2009. On June 1 they finally approved the payment. As of today they still have not processed the funds and at this time they are not sure when they will. They are now saying hopefully by the end of the week. I will report back positively or negatively once this is resolved. But at the present time may the player beware. If anyone has any ideas on how to resolve this please let me know. I have sent 8 emails to both the manager of the casino and the withdrawal department but have yet received a reply. Thanks Alan | |
Mon Jun 22, 2009 12:33 pm | |
I too have had a bad expereince with Cirrus Casino and I'm aware of the fact that Cool Cat is associated with them I'd avoid both of these casinos in fact and would go as far as saying that they should be blacklisted and perhaps even labeled as Rogue online casinos! | |
Tue Jun 23, 2009 9:37 am | |
Palace of Chance Casino, you pay to play and they pay late?< 4/3/2010 2:55:49 PM Wire Transfer Withdrawal Requested ($2,551.00) This is the amount I won on the above date. One month after that I was advised that my payment would be broken up into two payments which were to be delivered two weeks apart from each other! As of today I have only received half of my winnings by fedex which took well over one month. I sent in my direct deposit information by fax twice and then once more by email. Every week they say you SHOULD receive your payment by the end of the week. At the end of the week, they tell you it SHOULD be sent out by the end of next week. | |
Thu May 27, 2010 3:23 pm | |
All of these casino games are not perfectly established prior to their clients regarding the winnings and the previous balance of the said casino game, the one thing you can do is expect the consequences of gambling. | |
Wed Jul 21, 2010 2:48 pm | |
you have sent 8 emails to both the manager of the casino and the withdrawal department but have yet received a reply. so sorry ,this happened to me before. angry !!!!!!!!!!!!! but no idea ..... | |
Fri Aug 20, 2010 3:57 am | |
I am so sick of having to fight for my winnings at this casino. It has now been 30 days since my cashin request and I still have not received my winnings. I am just fed up with this casino and I advise others to beware and stay away from this casino. This is not the first time I have had problems with them. I am looking for another online casino and hope I can find a good honest one with fast payouts!!!!!!!!!!!!!!!!!!!!11 | |
Wed Dec 15, 2010 4:32 pm | |
These people denied my cashout after I won $1350.00 today. They are a scam and total bullshit. Cool Cat is a scam!!!!!! A site operator will be with you momentarily. Thank you for using our LiveChat Service. This is 'Steven'. Please verify your Email and Phone Number so that we can assist you. kayfabe: [email protected] kayfabe: 214-900-2091 Steven: Thank you, how may I assist you? kayfabe: i have 1350 in my account. how do i cash out I won $1350.00 from this casino and they told me I could not Steven: We're sorry but your withdrawal has been denied because you have redeemed more than one free chip; all your winnings have been removed from your account at this moment. Keep in mind that our casino rules do not allow multiple free chips. What I can do for you is give you a really good promotion if you make a minimum deposit right now and after your deposit is approved I will set your account to be able to receive Free Chips. Would you like to make a deposit? kayfabe: you took away my winnings? Steven: It has been removed yes I am sorry but the rules on free chips after free chips are clear kayfabe: you are kidding right? Steven: Not at all Steven: We send massive promotional emails to all players so you are aware of all the promotions we have but standard rules always apply, you can use all the free chips we send but one per deposit made and not free chips after free chips as stated on the rules on our web site, please keep in mind that you agreed to them when you signed in and you also agreed to get these promotional emails as well. kayfabe: unbleieveable kayfabe: you are an ass Steven: Allow me to show you what the web site states Steven: •Unless the Casino management specifically gives prior agreement, welcome bonuses are limited to one promotion per Player, per family, per computer, per address. Steven: •The Player may not consecutively redeem multiple no-deposit bonuses. Free chip offers are meant only for our regular loyal players and unless otherwise stated in order to cash out on a free chip offer you should have an active depositing account. Should a Player redeem one no-deposit bonus and then be subsequently offered another one, the Player must make a real money deposit into their account in the interim in order for the Player to be eligible to redeem the second no-deposit bonus. Steven: http://www.coolcat-casino.com/about/rules.php Steven: You can use the link above to see these and the rest of the rules on our web site kayfabe: your site cashed the the chip and the winnings are rightfully mine Steven: I am sorry but the system will not stop you from redeeming free chips, it is your responsibility as a player to know, understand and follow the rules you agreed to. kayfabe: fuck you | |
Sat May 07, 2011 9:39 pm | |
My mother won $1450 at Cool Cat back on 4/26. Since she is in her 80's I have been trying to get the withdrawal for her. I have talked to these people until I am blue in the face and my fingers are sore from typing (not really just being a drama queen) Anyway, this is the rules that they have given to me. After you jump through hoops and get the required paperwork in they take up to 10 business days to process and thenof course a few more to let you know they have been approved. After that they take an additional 20 business days to fund your refund. They will not send it to her bank wire transfer, only what they call overnight which by no means is overnight. But they say that on June 20th that it will be sent out via Fedex. That of course if minus $100 which I do not know why they deducted it from her payout request but somehow it went from $1450 down to $1350 and a few cents. They only gave me this info as I started sending messages to them with terms like 'FOURTH REQUEST' and so on and I finally figured they would either answer me or get really tired of my emails which I sent daily and sometimes twice a day both from her computer and also mine. I still do not think they are going to pay but we will see. | |
Sat Jun 04, 2011 9:15 am |
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The US real money online casino market has been growing for some time now, and with time the offering has improved. A major part of this improved online casino offering is Cool Cat Casino. Despite its rather uncreative name, this site has everything you would expect from what amounts to one of the better online casinos that exists on the US market. Licensed in Costa Rica, players have the added mental ease that comes with knowing they are dealing with a legitimate gambling site. All too often we have seen unlicensed casinos take advantage of players and suffer no consequences.
Cool Cat Casino has had its fair share of controversy, but it has since recovered from that scrutiny and really changed the way it operates, for the better. As far as US online casinos are concerned, Cool Cat has a competent offering and can compete with the best in the business.
Cool Cat Casino Software
A major part of the reason behind why Cool Cat Casino is held in such high regard amongst players has everything to do with the software the site utilizes. Real Time Gaming is the software utilized by this casino, and that is very good news. RTG is widely known for producing some of the best real money software around. What’s more, games are being released more frequently and this gives players a wide variety of options from which to choose.
The software available at Cool Cat is both able to be downloaded or available via flash games that can be played within your web browser. No matter your preferred choice, you can rest-assured knowing that the software functions smoothly and quickly as you would expect from RTG. Through our research we have found that players seldom encounter any issues when it comes to the quality of the gameplay at Cool Cat.
Game Selection
With well over 100 different games to choose between, players have plenty of options to satisfy their real money gaming needs. If an online casino utilizes great software, that is all fine and good, but if the selection of games is not up to par they will be hard-pressed to drum up much of any business. Cool Cat understands this and displays that understanding through a massive and diverse selection of casino games.
If you are a slots player, you will be happy to know that not only are there a lot of slot games, the variety and mix of games is great too. Video slots are something people rave about at Cool Cat, but their overall offering extends far beyond video slots alone. In fact, Cool Cat more or less has all of the bases covered when it comes to their selection of slot games. On top of all of this, some of the progressive jackpots you will find are like nothing that exists anywhere else on the market.
If traditional casino games are more your forte, you will also be satisfied to know that Cool Cat has plenty of those too. Beautiful bones review. From baccarat to blackjack and so many more, every type of gambler is going to find what they are looking for at this great real money gaming site.
Finally, players might also be happy to know that thanks to RTG software, the style and selection of games is constantly being changed and updated, so there is never a point in time where the selection of games at this site becomes stale or repetitive.
Is Cool Cat Casino Legit
Cool Cat Casino Banking Options
Banking is where Cool Cat has had some issues in the past. All the way back in 2011, there surfaced many complaints with regard to the speed at which Cool Cat paid out winners. According to the complaints, payouts took a long time to process and would, on occasion, never make it at all. These issues have since been resolved and many of the complaints have been put to rest, but it is worth mentioning that this site has had a bit of a rocky past.
Even though issues with regard to speed of payout have been solved, there still exists only a few methods of deposit and withdrawal available for players to take advantage of. Among the accepted and supported methods of deposit are: credit/debit cards, and NETeller.
If you are attempting to make a withdrawal, the following methods are available: wire transfer, check, and NETeller.
With every attempted cash out or deposit you can expect to incur fees. Luckily, Cool Cat makes up for its lack of banking diversity by keeping fees rather low.
Customer Support and Reputation
If you are attempting to reach out and get in touch with customer support, you are able to do so via telephone, email, and/or live chat. Live chat is available at most hours of the day, though the same cannot be said about phone support. We have heard that the customer service staff can be a bit rude at times, but most of these complaints are a bit outdated and must be taken with a grain of salt.
If you have reach the previous few sections, it should come as no surprise that Cool Cat does not have the best reputation in the world. This site has a rocky past and this is made apparently clear through just a few internet searches. Still, more recent opinions of the site tend to be significantly more positive as it seems they have completely revamped their offering and overall gameplay.
Sign-Up Bonus
Like many things at Cool Cat Casino, the welcome bonus offered to new players leaves a lot to be desired. At this point, the only bonus offered to new players is a $100 free bonus. Cool Cat will credit your account $100 without forcing you to make a deposit. With that being said, the wagering requirements are pretty ridiculous and players need to make a deposit before any of the bonus monies will become eligible for withdrawal. Be sure that you closely read the terms and conditions prior to committing to a deposit method.
Cool Cat Casino FAQs
Is there a mobile play option?
While Cool Cat Casino does give players the option to play via their mobile device, the mobile game offering is not nearly as great as we would like to see.
Are more banking options ever going to be added?
At this point it is difficult to say whether or not Cool Cat is going to add additional banking options. With that said, it is definitely something we would like to see.
Are payouts still as slow as they were in the past?
Crazy Cat Casino
Well, while they are not as slow as they once were, the fact of the matter is that Cool Cat Casino takes their time when it comes to paying players out.